Frequently Asked Questions

BlockHub52 is designed for self-managing residential blocks in England and Wales. Whether you are a director of an RTM company, an RMC (Residents' Management Company), or a Share of Freehold arrangement, if you are responsible for managing your building — or in the process of taking control from a managing agent — BlockHub52 is built for you. It handles buildings from a handful of flats up to several hundred units.

Yes. BlockHub52 is designed for directors who have a building to run, not software professionals. If you can use email and a spreadsheet, you have everything you need. You are not left to work it out alone — your setup session walks you through adding your building, units, and leaseholders step by step, with us alongside you. Most directors are up and running within an hour.

Yes. BlockHub52 supports multiple directors per building. You invite co-directors by email, they accept and create their account, and they immediately have full access to the building — compliance, documents, service charges, and the audit log. Every action is recorded against the director who took it, which is exactly the kind of governance record your RTM company needs under the Companies Act.

Yes — and this is one of the most important things RTM directors need to understand. Appointing a managing agent transfers day-to-day operational responsibility but not your personal legal accountability as a director.

Under the Regulatory Reform (Fire Safety) Order 2005, your RTM company remains the "responsible person." If fire safety obligations lapse, you can face personal criminal liability regardless of who you appointed to manage the building. Your director duties under the Companies Act 2006 (sections 171–177) cannot be delegated away — only the practical tasks can be. The courts have consistently held that directors who failed to properly oversee their agent are personally liable for the resulting failures.

The key principle: the Right to Manage transfers management responsibility to your RTM company. That responsibility does not transfer back to the managing agent when things go wrong.

BlockHub52 tracks all the statutory obligations that apply to residential blocks in England and Wales, including:

• Fire Risk Assessment
• Electrical Installation Condition Report (EICR)
• Emergency Lighting — functional test and 3-hour duration test
• Buildings Insurance renewal
• Lift Examination (LOLER)
• Gas Safety Certificate (where applicable)
• Legionella Risk Assessment
• Asbestos Survey and Management Plan
• AGM under your company's Articles
• Companies House Confirmation Statement
• Section 20 consultation periods for major works

You can also add your own items — maintenance contracts, warranties, or anything specific to your building. Email alerts go out before deadlines so nothing slips without warning.

BlockHub52 does not file with Companies House on your behalf — that remains your responsibility as a director (or you can instruct an accountant). What BlockHub52 does is track the deadline for your Confirmation Statement and alert you in advance so you never miss it.

Missing a Confirmation Statement results in escalating daily penalties — up to £1,500 — and can ultimately lead to your RTM company being struck off, which would have serious consequences for your entire management arrangement.

BlockHub52 is designed for directors who want to self-manage — without a managing agent. If you are currently paying an agent, you are likely paying £250–£500 per flat per year for a service where invoices arrive with little explanation, you have limited visibility of what documents exist, and decisions are made on your behalf without your input.

The Right to Manage gives you the legal right to take back control. BlockHub52 gives you the professional tools to do so — compliance tracking, service charge management, document storage, and a full audit trail — so you can run your building properly and stop paying someone else to do it badly.

Yes — and it is actually the ideal time to start. When you take over a building, you need to build up your own records quickly: leases, compliance certificates, insurance documents, service charge history. BlockHub52 lets you start uploading documents and setting up compliance tracking from day one, so by the time you are fully in control, you already have a proper paper trail. The setup process is designed with exactly this kind of transition in mind.

No card is needed to start, and your 45 days don't begin until your setup session ends — so you get the full trial with a working building, not a countdown from the day you first heard about us. We'll remind you before it ends. If you'd like to continue, subscribing is one payment link at £5 per residential flat per month (minimum £20/month). If you don't subscribe, your account moves to read-only for 90 days — everything stays viewable and downloadable, nothing editable — and reactivates instantly the moment you do subscribe. Your records stay yours throughout.

Your data is encrypted in transit and at rest. BlockHub52 uses row-level database security, which means it is technically impossible for any user to access data belonging to a different building — not just a policy, but a hard technical constraint. We run monthly security reviews and share no data with third parties. If you ever stop using BlockHub52, your data remains accessible for 30 days so you can download everything you need before it is removed.